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Frequently Asked Questions
Preserve Mac Forte

Instructions for This Page:

Thank you for being our customer.  You are very important to us.  This page was put here to help get fast answers to your questions or concerns.

Please read this page thoroughly.  99% of questions can be answered by reading this page.  This page is for our eye vitamin, Preserve Mac Forte and also for the smoker's version called Preserve Mac.


If you cannot find the answer to your question, then submit a support ticket at our help desk.


 

I signed up for a free sample, why am I getting charged again without my authorization?

How do I stop my recurring billing?

I have too many bottles and you keep sending more!  Can I pause my automatic home delivery for a little while so that I can catch up?

I want to place an order by phone!  Can you help?

What is lutein?

How does lutein protect the macula?

Do all of these essential supplements act in the same way?

Does smoking accelerate AMD?

Are there any treatments for dry AMD?

Do all patients with AMD go blind?

Can't I just get enough anti oxidants in my diet so that I do not need
supplements?

What are lutein and zeaxanthin?

I have read about something called drusen.  What exactly is drusen?

You said that lutein helps make pigment.  What exactly does that mean?

What else can I do besides wear good sunglasses and take the proper nutritional supplements?

Should everyone take nutritional supplements to protect against AMD?

I hear a lot about free radicals.  What are free radicals?


Question:  I signed up for a free sample, why am I getting charged again without my
authorization?

  
       Answer:  When you request our free sample bottle of our eye vitamin, then you agree to enroll in our automatic home delivery plan.  The home delivery plan will automatically ship out a new bottle to you every month for our guaranteed lowest price and charge your credit card.  This is clearly stated on our website.  To cancel your recurring billing, please send an email to our support help desk at the link above.

Question:  How do I stop my recurring billing?
     Answer:  If you wish to stop your automatic home delivery plan, then submit an email ticket to our customer support desk.  Be sure to include your customer details like your full name and phone number.   We also appreciate it if you tell us why you are cancelling.  This helps us improve our program for future customers.

Question: 
I have too many bottles and you keep sending more!  Can I pause my automatic home delivery for a little while so that I can catch up?
     Answer:  Yes, if you are receiving your vitamins quicker than you are using them, then please submit an email support ticket.  Tell us how long you'd like us to wait before continuing your delivery program and we will delay your next shipment until you are caught up.

Question:  I want to place an order by phone!  Can you help?
     Answer:  Yes, please leave us a message at the phone number at the bottom of this page and a representative will return your call in the order it was received.  We check voicemails twice per day and we WILL return your call.  

Question:
What is lutein?
     Answer:  Experts feel that lutein acts like a natural pair of sunglasses. It concentrates in the macula and protects this sensitive area from the ultraviolet rays of the sun. Lutein levels in the macula have been shown to increase when lutein is increased in the diet with the right foods or with proper supplementation.

Question:  How does lutein protect the macula?
     Answer: Lutein increases the pigment in the macula, and the increased pigment protects against the oxidative forces of the sun. These forces damage the retina and the macula over time.

Question:   Do all of these essential supplements act in the same way?
     Answer:  The items in PRESERVE MAC FORTE all work by interfering with chemicals and forces (oxidation) that harm the macula.

Question:  Does smoking accelerate AMD?
     Answer:  Smoking has been linked to an increased risk for AMD. This is especially true for people who have a certain genetic history in their family.

Question:  Are there any treatments for dry AMD?
     Answer: There are some treatments being tested; however, currently the only known way to slow the process is with proper vitamin and mineral supplementation.

Question:   Do all patients with AMD go blind?
     Answer:  No, but any person who has AMD can go blind if they live long enough and do not take action to slow the natural progression of the illness.

Question:   Can't I just get enough anti oxidants in my diet so that I do not need supplements?
     Answer:  There are doctors and nutritionists who feel that you can get everything that you need from your diet. There are others who feel that supplements are essential. My personal belief is that the supplements certainly cannot hurt. Almost all of the best sources are found in foods that usually are cooked. Much of the nutritional value can be lost with cooking, so supplements could be even more important than the nutritional sources because they are not altered by cooking.

Question:   What are lutein and zeaxanthin?
      Answer:  These are two substances that you are likely to hear the most about if you have AMD.  These are two chemicals from a group of substances called carotenoids.  Carotenes are derived from tuberous plants like carrots, yams, sweet potatoes, and winter squash.  There is also a group called xanthophylls and these are derived from plant leaves.  The most important xanthophyll for AMD is lutein.  Lutein is found in spinach, kale, collard and mustard greens, and egg yolks.  Plants make other types of xanthophylls; however, lutein is the only one that accumulates in the eye.  Zeaxanthin is much like lutein and together they help produce a richer and more vibrant pigment in the retina.  This helps protect the macula from further degeneration.
 
Question:  I have read about something called drusen.  What exactly is drusen?
      Answer:  Drusen is the name of the damaged spots in the macula.  A drusen is a yellowish spot that forms indicating that there is an area of damage.  Sunlight is particularly harmful to the retina and can cause drusen.  Both lutein and zeaxanthin help filter out the most harmful ultraviolet blue spectrum of sunlight.  This helps reduce additional damage.
 
Question:  You said that lutein helps make pigment.  What exactly does that mean?
       Answer:  There is a very rich pigment that covers the back of the eye.  This pigment is protective.  Lutein is important because it determines the thickness of the yellow macular pigment layer.  Yellow lutein is located in a layer covering the all important rods and cones of the retina.  Thus this layer protects these highly sensitive areas from the damage of unfiltered sunlight.  The thicker and richer this layer becomes, the more protection that is offered against the oxidative damage of sunlight.
 
Question:  
What else can I do besides wear good sunglasses and take the proper nutritional supplements?
      Answer:  Most experts recommend a number of things to slow the progression of AMD.  You should stop smoking immediately if you are a smoker.  You should be on vitamin and mineral supplementation.  You should see an ophthalmologist every year and more frequently if you detect a change in your vision.  You should drink less alcohol.  Lastly you need a good pair of sunglasses that have UV protection.  Many sunglasses do not have UV protection.  Without this protection, sunglasses offer no help to filter out the damaging rays that speed the progression of AMD.
 
Question:  Should everyone take nutritional supplements to protect against AMD?
      Answer:  If you are over 50 you should begin by seeing an eye doctor.  An ophthalmologist is the best choice for your evaluation.  The doctor will look into the back of your eye to see if there is evidence of drusen.  Even if there are no drusen, many eye doctors recommend starting a program involving dietary supplements.  If there is a family history of AMD, you should begin supplements.  In addition you should begin supplements even before the age of 50 if you have a diet that is lacking in the items listed previously.
 
Question:   I hear a lot about free radicals.  What are free radicals?
      Answer:  Research has shown that the activity within the cells of the body produces a type of oxygen that is quite reactive and unstable.  This oxygen is called a free radical.  This unstable oxygen is essential for the body to be able to fight outside infections or to reduce areas of inflammation within the body.  Unfortunately these free radicals also can cause harm to some other chemicals of the body like proteins, lipids, and even all-important DNA.  Because there is a very high level of lipids in the area of the eye called the retina, it is particularly sensitive to the damaging effects of free radicals.  These free radicals cause oxidation and that leads to damage.  That is why the protective supplements are called ANTI OXIDANTS.  Their mission is to reduce the level of excess free radicals.  This in turn leads to a slowing of the macular damage
.